Patient Portal
Partnered with Cerner through in-class project
Team: (5) Jared Buls, Sarah Deak, Sarah Palagy, & Enya Song
Role in team: Concept, Research, visual Identity
Duration: One Semester
Tools: Figma, Whimsical, Miro
Research Techniques: Competitive Analysis, Academic Article Review, Reddit Deep Dive, Interviews, Guided Usability/Desirability Testing
Opportunity Space
There is a current disconnect between what healthcare portals typically provide and the struggles patients have with the healthcare process. Our goal was to research the healthcare space and explore a more proactive approach to empower first-time parents of young children to better manage their child’s health through the assistance of the patient portals.
Final Medium Fidelity Designs
Home Page
Includes intuitive features that change your home page based on what you are expected to need at a given time.
This include reliable information on how to care for your child before an appointment based on reported symptoms when scheduling the appointment, a medication tracker for when your child is prescribed medication, and key navigational elements that take you to your most used pages.
We ideated on how the information about what step you are at in the process of pre-attending an appointment would be communicated to the patients and what would be available on the home page based on that previously mentioned step.
Within the overall process mentioned above, we wanted to take a design further what the home page would look like after attending an appointment where the patient has to manage their at-home care.
Vaccination Section
Based on the increased need for accessing vaccination status, and through talking to parents, this is a necessary tool that is currently lacking or buried within current patient portals.
This feature allows for parents to compare their child’s current status with what their state recommends/requires to attend public schools, helps keep track of multiple part vaccinations, and helps parents make an appointment for a vaccination at a nearby carrying provider. They are also able to self-report and verify a vaccination.
We ideated on what type of features and data sets would be helpful for parents to know when it comes to the recommended vaccinations. We explored how parents could submit vaccinations to get them verified and included in their records, as well as just having an accessible record of past vaccinations.
After-Appointment Summaries
Current After-Appointment Summaries are not consistently provided, and also given either physically or a very detailed technical report that no laymen could possibly understand. Many parents expressed a pain-point of
“I feel completely on my own [when caring for their child] when they [medical professionals] see these things everyday.” -interview participant
This feature gives ability to view the most recent summary at the top, see past summaries, and star important visits. We also structured the summary to be geared towards laymen's understanding, giving easy to digest diagrams and videos, of what is happening and how to treat it. To fit within the current health infrastructure, we designed patient summaries to automatically populate with helpful diagrams and videos based on common diagnoses.
We ideated on how this information would be organized and what type of information helped the patient navigate their
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Natasha@purdue.edu
(317) 661-0022